Refund policy

The Chits Return & Exchange Policy

Simple Support, Clear Return Rules

At The Chits, we want every order to reach you safely and correctly. If you receive a damaged, defective, tampered, wrong, or expired product, you can raise a return request within 48 hours of delivery for masala products, or within 7 days of delivery for jutti and dupatta.

Return Window
Masala: 48 hours from delivery. Jutti & Dupatta: 7 days from delivery. Requests must include your Order ID, issue description, and clear product/packaging photographs.

  • Review Time: 1–2 business days
  • Exchange Dispatch: 3–5 business days (orders within Kazakhstan)
  • Refund Timeline: 5–7 business days after approval

Masala Returns

Since masala products are consumable food items, returns are allowed only under specific quality, delivery, or product mismatch conditions:

  • Damaged or Defective — The product received is damaged, defective, or appears tampered with during delivery.
  • Wrong Product Delivered — The item received is different from the product that was originally ordered.
  • Expired Product — The product is past its expiry date at the time of delivery.
  • 48-Hour Request — The return request must be raised within 48 hours of product delivery.

Masala returns are not accepted for:

  • Change of Mind — Orders cannot be returned simply because the customer changed their decision.
  • Taste Preference — Food products cannot be returned if the taste does not match personal preference.
  • Partially Used Products — Opened, consumed, or partially used products are not eligible for return.

Jutti & Dupatta Returns

Jutti and dupatta can be returned or exchanged within 7 days of delivery under the following conditions:

  • Jutti — Returns or exchanges (including size exchanges) are accepted within 7 days for unused products in their original condition and packaging.
  • Dupatta — Returns or exchanges are accepted within 7 days for quality issues, such as damage, defects, or a wrong item delivered.
  • Condition — Items must be unworn, unwashed, and returned with all original tags and packaging.
  • Return Shipping — If the item is damaged, defective, or wrong, we cover the return shipping. For other eligible returns, return shipping is paid by the customer.

Jutti & dupatta returns are not accepted for:

  • Used or Worn Items — Products that have been worn, washed, altered, or damaged after delivery.
  • Missing Packaging — Products returned without original tags or packaging.
  • Late Requests — Requests raised more than 7 days after delivery.

How to Raise a Return Request

  1. Email Us in Time — Write to us at contact@thechits.com within 48 hours of delivery (masala) or 7 days of delivery (jutti & dupatta).
  2. Share Order Details — Include your Order ID, registered details, and a brief description of the issue.
  3. Attach Clear Photos — Share clear photographs of the product and packaging for verification.
  4. Team Review — Our team reviews your request within 1–2 business days and shares next steps.

Exchange & Refund

Exchange Policy — Wrong item, wrong size, or defect? Once the return is verified and approved, a replacement is dispatched within 3–5 business days for orders within Kazakhstan.

Refund Policy — Replacement unavailable? If a replacement is not available, a full refund will be processed to your original payment method within 5–7 business days of approval.

Before You Email — Have These Ready

  • Order ID — Share your correct order number for easy tracking.
  • Issue Description — Briefly explain what went wrong with the product.
  • Product Photos — Attach clear images of the product received.
  • Packaging Photos — Include packaging images if there is damage or tampering.

Need Return Support?

Email us with your Order ID, issue details, and clear product photos — within 48 hours of delivery for masala, or 7 days for jutti and dupatta. Our team will review your request within 1–2 business days.

Email: contact@thechits.com