Cancellation Policy

Plans changed? Here's how cancellation works. You may cancel your order within 2 hours of placing it, provided it has not yet been processed or dispatched. Once dispatched, an order cannot be cancelled.

Customer Cancellation — 2 Hours

You may cancel your order within 2 hours of placing it, provided it has not yet been processed or dispatched.
Email required: contact@thechits.com

Post-Dispatch — Not Allowed

Once an order has been dispatched, it cannot be cancelled. In such cases, refer to the Return & Exchange Policy after delivery.

Cancellation by The Chits

If cancellation is required from our side, you will be notified promptly, and a full refund will be issued within 5–7 business days.

• Out of Stock — The product is unavailable or cannot be fulfilled.
• Payment Issue — Payment was not successfully received or verified.
• Unserviceable Address — The delivery address is outside our serviceable area.
• Invalid Order — The order appears fraudulent, invalid, or suspicious.

Refund on Cancellation

Approved cancellation refunds are credited to the original payment method within 5–7 business days. UPI and wallet refunds may be processed faster, typically within 1–2 business days.

• Standard Refund: 5–7 days
• UPI / Wallet: 1–2 days

Need Help?

For cancellation requests or policy-related support, contact The Chits team with your Order ID and registered email address.
Email: contact@thechits.com